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Check-in counters are opened 3 hours before departure and counters are closed 45 minutes before departure. All customers are requested to ensure that they come with confirmed bookings, travel documents, visas in order for their respective destination and transit points, which they are required to present at the counters. Customers are kindly requested to ensure that their luggage is within the allowed weight/piece for their particular flying journey. Any weight/piece above the allowance will incur extra charges.
We offer personalized service at the check in counters and our staff are more than happy to help you at any of the destinations we fly to. They will make sure that your baggage is checked through to your final destination and your boarding passes are handed over with an explanation to the gates and immigration.
Ethiopian customers who are not native Somali speakers must have a valid visa to enter Somalia before purchasing tickets.
We offer personalized service at the check in counters and our staff are more than happy to help you at any of the destinations we fly to. They will make sure that your baggage is checked through to your final destination and your boarding passes are handed over with an explanation to the gates and immigration.
Ethiopian customers who are not native Somali speakers must have a valid visa to enter Somalia before purchasing tickets.
National Airways puts safety first of our customers, crew, and aircraft at all times and therefore following items are either prohibited or restricted on all our flights. Customers are requested to ensure that they do not pack items specified in this list in your carry-on or checked baggage. However there are exceptions on medicinal articles which are necessary or appropriate for the customers comfort during the journey
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Dangerous goods are articles or substances which are capable of presenting significant risk to health, safety or to property when transported by air
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For safety reasons, dangerous articles as defined in the IATA Dangerous Goods Regulations, such as those listed here below shall not be carried as, within, or as part of passengers’ baggage
- Power banks
- Etiologic agents
- Radioactive materials
- Spare Lithium Batteries
- Explosive, munitions fireworks and flares
- Mace canisters – similar to cigarette lighters and sprays
- Oxidizing materials such as bleaching powder, and peroxides
- Trionic briefcases – similar to normal briefcases from outside
- Corrosive materials (such as acids, alkalis, mercury and wet cell batteries)
- Poisons and infectious substances such as insecticides, weed-killers and live virus materials
- Flammable liquids and solids such as lighter or heating fuels, matches, paints, thinners, fire-lighters
- Gases (flammable, non-flammable, deeply refrigerated and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders
- Brief-cases and security type attaché cases with installed alarm devices; or incorporative lithium batteries and/or pyrotechnic material
- Other dangerous articles such as magnetized materials, offensive or irritating materials as listed in the IATA Dangerous Articles Regulations
Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium content (LC) (for non-rechargeable). Use the following table to determine if your battery is acceptable:
N.B: To convert Amp-hours (Ah) to Watt-hours (Wh) multiply Ah x Voltage
The terminals of all spare batteries must be protected from short circuit by:
|
Watt Hour Rating(Wh) (Li Content) |
Configuration | Carry-onBaggage | Checked Baggage | Operator Approval | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| ≤100 Wh(2g) |
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|
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No | ||||||
| >100to ≤160 Wh |
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|
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Yes | ||||||
| >160 Wh |
|
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The terminals of all spare batteries must be protected from short circuit by:
- Enclosing them in their original retail packaging / taping over the terminals or separate plastic bags for each battery
| Exaples of Lithium Batteries | |
|---|---|
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Small Lithium Batteries and Cells include mobile phone batteries, watch batteries, power banks, MP3 player batteries and most original laptop batteries. The maximum rating for these batteries is 100 watt -hours (Wh) |
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Medium Lithium batteries and cells incl ude larger batteries and cells – examples include some extended life batteries for laptop computers, and batteries used by audiovisual professionals. A “medium” battery provides between 100 and 160 watt-hours of power. |
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Power Bank: only 2 pieces of power banks, not exceeding 160 WH, are permitted in carry-on baggage. If it exceeds 160 W H it shall be transported as cargo on cargo aircraft only. |
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Lithium Battery powered vehicles/motorized vehicles (which are not mobility aids) and commonly referred as air-wheel, solo- wheel, electric skateboards,hover-board, mini- Segway, balance wheels are prohibited both as carry-on or checked-in baggage whether with or without lithium battery. |
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Large lithium batteries and cells are primarily those used in industry. A large rechargeable battery provides over 160 watt -hours of power. Large batteries may be found in some electric and hybrid vehicles, as well as mobility devices and scooters. |
Note: Spare Lithium Battery (batteries which are not installed in equipment), including power banks is prohibited as checked-in baggage and/or as cargo on passenger aircraft.
Passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead:
Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local rules and regulations, the items may not be returned to you
- Knives (including hunting knives, swords, and pocket knives)
- Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers) considered illegal by local law
- Weapons such as whips, nan-chakus, baton, or stun gun
- Toys guns/gun shaped items or look-alikes, hand-cuffs
- Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues
- Devices with spill able batteries
- Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5KG/L per article and 2.0KG/L in total weight
- Baby strollers
- Spare Lithium Batteries (not more than 2 pieces allowed if the watt-hour rating exceeding 100Wh but not exceeding 160Wh/ Lithium content exceeding 2g but not exceeding 8g)
- Power banks (only 2 pieces allowed as long as watt-hour rating is not exceeding 160Wh)
- Any other items which are deemed security hazards by local law
- Any other items that resemble or have similar functions to the above items
Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local rules and regulations, the items may not be returned to you
As of 1 June 2007, International Civil Aviation Organization (ICAO) recommends all liquids, gels, pastes and aerosols up to 100 ml must be carried in one transparent and resealable plastic bag to a maximum capacity of 1 Litre. The transparent bag dimensions should not exceed 20 cm x 20 cm or 8 inches x 8 inches. Containers over 100 ml will not be accepted even if they are partialy full. All items must fit comfortably in the plastic bag. You are required to produce your clear transparent bag of liquids separately for security screening.
There are no restrictions on baby food and medication. However, you will be required to produce a medical certificate for medication taken onboard.
There are no restrictions on baby food and medication. However, you will be required to produce a medical certificate for medication taken onboard.
National Airways passengers can request for special assistance such as wheel chair. These services must be requested at the time of purchasing the ticket. For more information email reservations@nationalairways.com
Customers can visit our office or one of our accredited travel agents to purchase tickets. For more information email reservations@nationalairways.com
For more information email reservations@nationalairways.com
Accredited Agents
Agent 1
- +251 116 638 778 / +251 116 638 778
- info@nationalairways.com contact@nationalairways.com
- Bole Sub-CityAbyssinia Building
Agent 2
- +251 116 638 778 /
- reservations@nationalairways.com
- Bole Sub-City Abyssinia Building
Agent 3
- +251 116 638 778 /
- info@nationalairways.com
- Bole Sub-City Abyssinia Building
